Tuesday, January 28, 2020
Analyze The International Strategy Of Nestle Marketing Essay
Analyze The International Strategy Of Nestle Marketing Essay Introduction This report will analyze the international strategy of Nestlà © and one of its major competitors, Cadbury plc in the United States. Nestlà © is one of the oldest multinational businesses and focus in nutrition, health and wellness. It was founded by Henri Nestlà ©, a pharmacist, who established food for babies who were unable to breastfeed in Switzerland in 1866. The company merged with the Anglo Swiss Condensed Milk in 1905. Nestlà © expand their business through a series of acquisitions after World War II that included Maggi (1947), Cross Blackwell (1960), Findus (1962), Libbys (1970), Stouffers (1973), Carnation (1985), Rowntree (1988) and Perrier (1992), (Nestle Mangement Report, 2008). By the 1990s, Nestlà © had more than 500 factories in 76 countries and sold its products in 193 nations almost every country in the world. Roughly 28.2 percent of its sales were made in Europe, 33.1 percent in the Americas and 17.1 percent in Asia, Oceania and Africa (Nestlà © Management Re port, 2008). Nestlà © USA is a subsidiary of Nestlà © S.A in Vevey, Switzerland. Nestle has been present in the USA over than 110 years and now headquartered in Glendale, California. By the 2000s, Nestlà © become a larger company through several acquisitions that included Ralston Purina (2001), Chef America (2002), Power Bar (2006) and Gerber (2007). Nestlà © major products and services include milk based products, pet care, confectionery, beverages, cooking aids and prepared dishes, ice cream and pharmaceutical products. In US, Nestlà © markets confectionary and sweets products under Wonka, Perugina and After Eight brands. It also makes biscuits, toppings and mints. This consumer goods company practising a widen product marketing and offer many brands and product in most markets. Nestlà © recorded US$10 billion with America is the biggest geographic market, recorded for 30.2 percent of total revenues in 2008 and offer more than 50 brands (Nestlà © Management Report, 2008). Literature Review The issue of global integration with local responsiveness can be analyzed in a two dimensional matrix. Figure 1 provides an example. There are four type of classification of multinational companies, Global combining high integration with low responsiveness, Transnational combining high integration with high responsiveness, Multi-domestic combining low integration and high responsiveness and International combining low integration and low responsiveness. The International companies was not included in Bartletts classification because it is does not fit in this scheme. However, (Sundaram and Black, 1992) equate it with the Transnational company while (Ghoshal and Nohria, 1993; Welge, 1996) place it as a low integration with low responsiveness in the lower left corner. Figure 1: Global integration vs. national responsiveness (Bartlett and Goshal, 1998) The vertical axis in the figure shows the need for global integration and movement up the axis indicates in a large degree of economic integration. Global integration brings economies of scale and capitalizes on lowering unit costs as a company moves into global market for selling its products. The economies of scale are obtained because of the centralization of activities in the value-added chain. They also happen by reaping benefits of higher coordination and control of geographically dispersed activities. The horizontal axis indicates the need for MNCs to respond to differentiation or local responsiveness. This implies that MNCs must consider government regulations, local tastes and preferences. Maximizing value in such situations requires MNCs appointing strategic responsibilities and key operating rights to national subsidiaries. Each subsidiary has its own autonomous manufacturing facilities and marketing function. The products offered will vary between nations based on the tas tes and preferences of different consumer and competitive strategy. This indicates that in a multi-domestic strategy, a low degree of control is required for the subsidiary company. Organization that engages in multi-domestic strategy will favour low-control entry modes. In Global strategy, the need for awareness of differentiation is low while the need for integration is high. This situation causes to Global strategies based on price competition for perspective of economies of scale. According to Bartlett and Goshal (1989, 1992), the main strategic thrust of Multi-domestic company is to respond to national differences. In Global strategy, competition takes place at a global level while multi-domestic companies are geared towards domestic competition because national product market do not have the same criteria to make competition at a global level. In global companies, direction and pace would be expected to flow mostly from a headquarters to their subsidiaries while Multi-domestic companies would be characterized by a lower overall flow of products, people and information (Perlmutter, 1969). To be locally responsive, local production and local research and development (RD) are not essential for a company with local presence since direction and pace comes from a centre. Global companies are unlikely to locate these parts of the value chain close to the customer, since they will feel less need to access this type of market information. In International and Transnational strategy, it reflects more complex environmental situations. International strategies are characterized by increased international standardization of product and services. It can lead to lower needs for centralized quality control and strategic decision making while eliminating requirements to adapt activities to individual regions. In transnational strategy, there is a higher need for regional differentiation in marketing and a strong requirement in production. Transnational is the most challenging strategy where MNCs seek to operate (Jeannet, 2001). However, the problem for many MNCs is the cultural challenges integrated with localizing a global focus. Business Analysis of Nestlà © Nestlà © is characterized as a multi-domestic company by its pronounced local responsiveness and relatively weak global integration. Including its operating companies, such as Carnation, Rowntree and Buitoni among others, it has traditionally practiced a decentralized approach to management. Local operating managers thought to be much more in tune with local markets are given the freedom to develop marketing strategies that match local needs. Like many other companies pursuing a multi-domestic strategy Nestlà © has begun a move toward a more centralized management structure, which has resulted in a re-organization around major business lines. In order to reap the benefits of global leverage, companies realize that the multi-domestic business model leaves too many initiatives to local levels thus resulting in missed opportunities (Doole, 2004). In terms of entry mode and internalization, Johanson Widersheim-Paul/Vahlne (1975) claim that internationalization is the product of a series of incremental decisions or stages based on different foreign market entry modes. They introduce the Uppsala Internationalization model. In this model the firms engagement in the specific country market develops according to an establishment chain that has four stages. There is no regular export activities are performed in the market, export only takes place via independent representatives, sales subsidiary and manufacturing in the foreign market. The sequence of stages indicates an increasing commitment of resources to the market. In addition, business activities are differed with regard to the market experience gained. Nestlà © use direct exporting for entry mode, which is subsidiary and uses its own organization in the overseas market. Nestlà © focuses on internal growth and try to achieve greater volumes by innovating new products and renovating existing products. This strategy has given Nestlà © the ability to grow many products in the various fields of prepared foods, breakfast cereals, dairy products, baby foods, beverages, ice-cream, bottle water, chocolate confectionary and pet care. In addition, Nestlà © is a low cost operator. This allows them not only to edge ahead with low operating costs but also beat the competitors by producing low cost products. Nestlà © has ability to customize global products based on consumer choices in the local market. This is one of Nestlà ©s key strengths where its subsidiaries develop products that match consumer preference in the local market. Due to the nature of the markets psychological and cultural spread, Nestlà © believes that there are no global consumers in the market. Its ability to customize products to the local markets brings association in the mind of the c ustomer and brand loyalty by using local names. For example, its confectionery range sold in the US is called Rolo but in Russia, it is called Rossyia. In the US, brands like Kit-Kat chocolate and Maggi noodles have been priced at US$0.2 and some other chocolate and candy brand are priced at US$0.05 per unit. These price help Nestlà © reach more customers not only in urban markets but also in rural markets. In the US, Nestlà © has two top products capable of becoming at least regional which are pet food and ice-cream, but both lag well behind the market leaders of Mars in pet food and Unilever in ice-cream. With the exception of a few products such as its famous tomato sauce, eaten everywhere with burgers and hot dogs, Heinz (US) applies effectively a multi-domestic strategy, making a small effort to force a global or even pan-regional strategy. For instance in 2001 it took over Honig (Holland) which makes very local traditional delicacies, such as chocolate sprinkles topping. Nestlà © has strong capabilities in research and development (RD). The group invest more than US$1390 million in RD annually and the Nestle Research Center in Switzerland is its major think-tank. It has more than 100 different professional areas including raw materials, nutritional science, ingredients, the life science and production processes. By doing RD, it allows Nestlà © renovate existing products and innovate new products continuously. It also allows Nestlà © to review its product at regular intervals while generating revenue growth. For instance, Nestlà © possess a product LC1, which is innovated and provides health benefits for the consumers and it was fairly new in the US. The LC1 product, probiotic cultures found that it had an innovation that offers a new avenue of profits for Nestlà © by introducing it into the US market. The LC1 powder was introduced into US market in 2000. This product focuses on customers who are concerned about their eating habits and health and it was made to be mixed into beverages and foods. Unfortunately, the product went largely unnoticed by the US customers and yielded only minimal results although Nestlà © used a smaller campaign targeted at health practitioners, print ads and internet advertising to introduce the product. In terms of confectionery segment, while taste of chocolate differs by country, the process in making products is the same. Nestlà © has a new Worldwide Chocolate Centre of Excellence in Broc, Switzerland and brings more than 130 years of expertise international chocolate making and professionals. Packaging designers who works on RD focus on developing the luxury products and the finest chocolate premiums. Nestlà © achieved overall chocolate growth 7.6 per cent per annum. With sales of CHF9.8 billion they are the fastest growing in number 1 dark chocolate manufacturer. Figure 2 illustrates that confectionery achieve 13.1 percent of sales during FY2008. Figure 2: Product group sales (Nestlà © Management Report, 2008) Nestlà © which was established in the nineteenth century, operates a policy of decentralisation and dispersion of activities. Nestlà ©s corporate management is responsible for giving strategic direction to the organisation. RD is also strongly centralised. Despite this centralized roles, the companys organisational structure and system continue to emphasise the importance of local interpretation and in many matters local managers have considerable discretion (Ellis, 1995). Within this structure personal relationship between the heads of the operating companies and the holding companys executives are central in binding the company together. Nestlà ©s organizational structure strongly fits the companys external context. For most of the companys products the key features of demand have been the diversity of consumer tastes and national regulations. These have been complemented by the absence of sufficient economies of scale to warrant centralised production on a global scale (Tayeb, 2000). Equally, while RD is important constantly to improve and update products, many of Nestlà ©s brands were introduced many years ago. Nescafe although a very different product today, for example was introduced in 1938. With the increasing convergence of tastes and national regulations in at least some areas of the world being standardised, the company recognises the need to co-ordinate some aspects of its operations across different markets. Nestlà © has also taken steps to strengthen its regional management and strategic business units have been created for various product groups with the emphasis on integrating marketing, research and production at the country level for related products (Hill, 2009). Nevertheless, despite these changes the company continues to emphasise the advantage of decentralisation in prompting and maintaining local responsiveness. Competitor Analysis (SWOT Analysis) 4.1 Strengths In the global confectionery sector, Cadbury has 10.5 percent market share (Annual Report, 2008). The worlds biggest confectionery market is in US, and Cadbury has the second largest market share of 34 percent in the gum product category. Cadbury is also a leading player in South America with core strengths in candy and gum with market share of nearly 20 percent (Annual Report, 2008). Strong market position provides the company better bargaining power and economies of scale. Cadbury has diversified its product by offering candy, gums and chocolate while each segment accounts for significant amount of sales. America generates the highest percentage of sales with 30.3 percent of the overall revenues compared to Europe and Asia Pacific regions. Cadbury also has a strong presence in emerging markets. Cadburys emerging markets confectionery grew on average by 12 percent per annum, making it the largest presence in emerging market business among all its peers. The strong presence in the eme rging markets provides result in higher revenue growth and would diversify the companys operation further. 4.2 Weaknesses Cadbury has presented a weak liquidity position in the previous year. The company current assets stood at US$2,635 million as compared to the current liabilities of US$3,388 million in FY2008. It describes the company has severe liquidity problems which could give negative impact on the companys operational efficiency and its growth initiatives. The companys employee efficiency is also low in Cadbury. It was measured by total revenues per employee. The revenue per employee stood at US$214,724 with 46,517 employees and total revenues of US$9,988.3 million in 2008. This figure is low compared to its other competitor like Hershey that has revenue per employee at US$410,000 in 2008. Opportunities The chocolate sales proved the most profitable for the US confectionery market, providing 50.6% of the markets overall value in 2008. It shows that Cadbury has a strong presence in the US confectionery market and it is well positioned to cope the confectionery demand in the region. Premium chocolate is growing fast in many parts of the world. The awareness for dark chocolate among consumers is increasing because of the benefits of dark chocolate to health. The dark chocolate industry grew 18% over the last year. It would favourably impact the sales if there is increasing customer preference for premium products. Threats The raw materials include cocoa products for instance cocoa butter, cocoa liquor and cocoa powder processed from cocoa beans. Cadbury purchases its cocoa products from third party suppliers in West African, Far Eastern and South American equatorial regions. The increasing raw material prices could give significant impact on companys profitability and cost structure. The tight labour market influenced the government to level up the minimum wage in the US. In 2008 the federal minimum wage rate remained at US$6.55 per hour and reached to US$7.25 per hour in 2009. Majority of Cadburys employee in US, so increased labour cost could give impact on overall cost and result in a decrease in its profitability. 5.0 Conclusion Globalization is changing the world economy. It is a challenge, nations need to accept the threats and opportunities, if not they could be left behind as a people or nation. Nestlà © pursuing a multi-domestic strategy when there is a high pressure for local responsiveness and low pressures for cost reductions. Changing offerings on a localized level increases a companys overall cost structure but increases the likelihood that its products and services will be responsive to local needs and therefore be successful. Nestlà © can strengthen its position as a well-being and nutrition company as consumers are becoming more health conscious. Nestlà © would be able to capitalize on health conscious trends by increasing focus on nutrition. In terms of confectionery segment, Nestlà © are able to leverage centralized research and strategies and apply them through renovation and innovation while respecting habit and local tastes. A global strategy is a low-cost strategy. Organization that experience high cost pressures should use a global strategy in an attempt to benefit from scale economies in production, distribution and marketing. By offering a standardized product worldwide, firms can leverage their experience and use aggressive pricing schemes (Hodgetts, 2006). This strategy makes most sense where there are high cost pressures and low demand for localized product offerings. A global company is able to achieve global-scale efficiencies through product standardisation. 6.0 Recommendations Economy situation in Western are actually facing decrease in output and growth, thus influencing the consumption of customers, especially in the retail business. Consumers are becoming more price sensitive and tend to spend less while demanding at the same time for customisation, product specialization and differentiation. Another trend is the shift from branded food and beverages towards cheap non-branded foods and beverage. Despite increasing non-brand cheap products offered by rivals, Nestlà © finds itself in an even more embattled market and needs to develop a new strategy either away from branding or higher level of international market penetration. Since Nestlà © stands for high quality and has distinctive competencies in producing higher quality food, it would not make sense to change the strategic group, because it would most likely get stuck in the middle. The right strategy is to expand into new markets such as Asia, Eastern Europe and South America. In these markets the consumer behaviour, macroeconomic environment and habits are different compared to western economies. Most of these markets are yet in a growth cycle and this clearly generates an opportunity because they are within emerging markets. Nestlà © should see to incorporate LC1, the yogurts product name into one strong performing product in each one of its Strategic Business Unit (SBU). Nestlà © should provide one product in each of these SBUs to introduce to the market. There is a huge line of products with in different areas of food and beverage industry which the LC1 product can bring a profit. So if the LC1 does well in certain areas of the industry but not others, Nestlà © can shifts its focus from the weak product to the strong product. Introducing it to many different products in many different areas of the food and beverage industry giving LC1 a better opportunity of achieving success. Nestlà © which already has a diversified food and beverage company has the benefit being able to explore an option such as this. In designing a strategy that would effectively place Nestle at the head of the probiotic industry in North America market would require several key components. North American consumers also need to be educated as the benefits that the probiotics LC1 brings. A strong marketing and advertising campaign would accompany this. They should be to quick to conduct all moves and enter into each market as quickly as possible to gain maximum market share.
Monday, January 20, 2020
Blending Reality and Fantasy in Going After Cacciato Essay -- Going Af
Blending Reality and Fantasy in Going After Cacciato by O'Brien As O'Brien's third novel, Going After Cacciato is one of his most acclaimed works. The book brings to the reader many chilling aspects of war while developing a connection between the reader and the narrator. After many years, Going After Cacciato still dominates over more recent war novels by providing a unique glimpse into the soldiers mind. O'Brien reflects upon his wartime experiences in Vietnam while successfully blending reality and fantasy in an original war story. In the first chapter of the book, the relationship between the story and its title is quickly made. As the character who encites the chase, Cacciato embarks on the seemingly ludicrous journey to Paris. A voyage of eighty six hundred miles on foot is not one to be taken lightly. To get an idea of the distance that Cacciato is planning to transverse, imagine walking across the United States four times bringing only what one can carry. Paul Berlin, to whom Cacciato has divulged his travel plans, and his unit begin on a mission to retrieve Cacciato. Told from Berlin's viewpoint, the story is revealed from the experiences of a person who questions his own purpose in the war. The soldiers are literally walking away from the war as they follow Cacciato through the jungles of Vietnam. Paul's journey with the others is occasionally broken up by sudden lapses into the past. Such unexpected transitions have positive and negative affects on the reader. The latter result is immediate; the quick t opic changes add an element of confusion as to what exactly is happening in the novel. However, the divisions also attribute to increased interest during these flashbacks as they break up the monotony of the mar... ...he war. This war is not one only fought by weapons but is fought inside the soldier's mind. The minds, which O'Brien creates, reveal the convoluted aspects of war. Going After Cacciato succeeds because the story is written to create a link between the reader and the characters in a familiar, yet fictional world. Works Cited 1. "O'Brien, Tim." Current biography Yearbook. 1995 ed. 2. "Tim O'Brien's Homepage, Novelist." 24 April, 1997. <http://www.illyria.com/tobhp.html> (10 May 1997). 3. Chisdes, Jonathan. "Moral Questions In Tim O'Brien's Going After Cacciato: How To Do Right In An Evil Situation." 10 August 1995. http://www.nightmare.com/~jon/cacciato2.html (9 May 1997). 4. Devine, Mary. "Love and War in the Land o' Lakes." MPLS-St. Paul Magazine Oct. 1994: 179. O'Brien, Tim. Going After Cacciato. New York: Dell Publishing, 1978. Blending Reality and Fantasy in Going After Cacciato Essay -- Going Af Blending Reality and Fantasy in Going After Cacciato by O'Brien As O'Brien's third novel, Going After Cacciato is one of his most acclaimed works. The book brings to the reader many chilling aspects of war while developing a connection between the reader and the narrator. After many years, Going After Cacciato still dominates over more recent war novels by providing a unique glimpse into the soldiers mind. O'Brien reflects upon his wartime experiences in Vietnam while successfully blending reality and fantasy in an original war story. In the first chapter of the book, the relationship between the story and its title is quickly made. As the character who encites the chase, Cacciato embarks on the seemingly ludicrous journey to Paris. A voyage of eighty six hundred miles on foot is not one to be taken lightly. To get an idea of the distance that Cacciato is planning to transverse, imagine walking across the United States four times bringing only what one can carry. Paul Berlin, to whom Cacciato has divulged his travel plans, and his unit begin on a mission to retrieve Cacciato. Told from Berlin's viewpoint, the story is revealed from the experiences of a person who questions his own purpose in the war. The soldiers are literally walking away from the war as they follow Cacciato through the jungles of Vietnam. Paul's journey with the others is occasionally broken up by sudden lapses into the past. Such unexpected transitions have positive and negative affects on the reader. The latter result is immediate; the quick t opic changes add an element of confusion as to what exactly is happening in the novel. However, the divisions also attribute to increased interest during these flashbacks as they break up the monotony of the mar... ...he war. This war is not one only fought by weapons but is fought inside the soldier's mind. The minds, which O'Brien creates, reveal the convoluted aspects of war. Going After Cacciato succeeds because the story is written to create a link between the reader and the characters in a familiar, yet fictional world. Works Cited 1. "O'Brien, Tim." Current biography Yearbook. 1995 ed. 2. "Tim O'Brien's Homepage, Novelist." 24 April, 1997. <http://www.illyria.com/tobhp.html> (10 May 1997). 3. Chisdes, Jonathan. "Moral Questions In Tim O'Brien's Going After Cacciato: How To Do Right In An Evil Situation." 10 August 1995. http://www.nightmare.com/~jon/cacciato2.html (9 May 1997). 4. Devine, Mary. "Love and War in the Land o' Lakes." MPLS-St. Paul Magazine Oct. 1994: 179. O'Brien, Tim. Going After Cacciato. New York: Dell Publishing, 1978.
Sunday, January 12, 2020
Paper Tigers
Paper tigers Bianca 01 All our lives we are told succeed. To do something meaningful with our lives. To be the very best that we can be. But how do we achieve this satisfaction of a personal achievement? What are the key factors to help us succeed? And why are some unable to achieve such success. We keep such strong ties within our ego centered networks and this will restrict from developing the social skills we need to break through our own bamboo ceilings.Risks need to be taken, social interaction needs to happen, and you need to be the best of the best. Wesley Yangs writing, ââ¬Å"Paper Tigersâ⬠, shows how Asian Americans are unable to achieve this high success that they want to achieve. We can take his advice written for Asian Americans and intertwine it with ideas from Malcom Gladwell and his writing, ââ¬Å"Small Changeâ⬠, and Rebekah Nathan's writing ââ¬Å"Community and Diversity'. With insight from all three of these writers, we can achieve that success we all lon g for. At a young age, we were told to always listen to an authoritative figure.To not speak up and to keep our opinions to ourselves. Wesley Yang makes note of how this affects Asian Americans from advancing in the real world. He writes, ââ¬Å"So let's say I go to meetings with you and I notice you never say anything. And I ask myself, ââ¬Ëhmm, I wonder why you're not saying anything. Maybe it's because you don't know what we're talking about. That would be a good reason for not saying anything. Or maybe it's because you're not even interested in the subject matter. Or maybe you think the conversation is beneath you.So here I'm thinking, because you never say anything at meetings that you're either dumb, you don't care or you're arrogant. When maybe it's because you were taught when you were growing up that when the boss is talking, what are you supposed to be doing? Listeningâ⬠(541). Being taught to listen, we listen. We do not ask questions that would help lead us on to success. We need to break away from these strong ties that we hold so close to us. They keep us from going the extra mile. Yes, we don't need to get rid of them completely. Paper Tigers By bduarte1211
Saturday, January 4, 2020
Ambivalence in Coetzees Waiting for the Barbarians
In Waiting for the Barbarians, the line that divides the so called ââ¬Ëcivilizedââ¬â¢ from the ââ¬Ëbarbariansââ¬â¢ is shown as deeply ambivalent. Illustrate this with examples and discuss the larger implications of this portrayal. J.M. Coetzee unravels the complexities behind the concepts of ââ¬Ëcivilisedââ¬â¢ versus ââ¬Ëbarbaricââ¬â¢ in his book Waiting for the Barbarians. These concepts are reflective of the larger ideas of ââ¬Å"Selfâ⬠and ââ¬Å"Otherâ⬠, and are shown to be problematic in its definition. In the novel, the ever present fear of the barbarians proves to have been misdirected, misunderstood and misinterpreted as a whole. This essay looks at the physical versus mental disparity in defining the ââ¬Å"civilisedâ⬠and the ââ¬Å"barbariansâ⬠, how these concepts are butâ⬠¦show more contentâ⬠¦Secondly, in behaving in a manner that respects humanity. While many assume that those who possess the former characteristic would also possess the latter, we see that this is not true. For instance, though the people in the Empire have elaborate systems of governance and wear new inventions like sunglasses, they torture innocent captives in secrecy and tell lies to cov er up their misdeeds. They are perpetually hiding from the light, doing things in darkness, affirming the myth that ââ¬Å"the barbarians come out at nightâ⬠(122). They show no respect for the prevailing laws, once again blurring the lines between ââ¬Å"civilisedâ⬠and ââ¬Å"barbariansâ⬠because ââ¬Å"the criminals and the civil guard are the same peopleâ⬠(123). Their disregard for justice and lack of respect for humanity reveals their true barbarism within. Contrastingly, while the barbarians are nomadic, live off the earth and use primitive methods of weaponry etc, they help their ââ¬Ëcaptivesââ¬â¢ in the desert, ââ¬Å"while they are following us they are also leading usâ⬠, and are just even in their manipulation of the enemy, ââ¬Å"taking the silver for the horse he did not takeâ⬠, but letting the Magistrate go on his way peacefully. They know about the intricate interdependency between man and the
Thursday, December 26, 2019
Spiritual Formation Across the Lifespan Essay - 7723 Words
CHAPTER 9 SPIRITUAL DEVELOPMENT Hope Haslam Straughan Within the social work profession, there is a growing movement affirming that spirituality and religious beliefs are integral to the nature of the person and have a vital influence on human behavior (Hugen, 1998). Canda (1988) identifies spirituality as a basic aspect of human experience, both within and outside the context of religious institutions. If a social worker is going to approach a person in a holistic manner, he or she must be willing to consider each person as a wondrous compilation of bio-psycho-social-spiritual elements. In this way, workers will have an extremely broad base from which to approach the strength and resiliency in the people with whom they interact.â⬠¦show more contentâ⬠¦These ideas, often building upon the familiar concepts of the stage-based developmental patterns, will be presented in a later portion of this chapter. Social workers commonly work within community-serving agencies, while seeking to help people who often have few choices about the conditions under which essential human needs are met. In this role, we must ensure that every protection is given the client and that his or her helplessness is not exploited (Spencer, 1961). ââ¬Å"Certainly, in the light of the high value the social work profession has always placed upon the clientââ¬â¢s right to solve his [or her] own problems in the way that seems right to him [or her], it is assumed that any considerations of the social workerââ¬â¢s role in the area of religion would be set in this contextâ⬠(pp. 519-520). Definitions The roots of social work contain many religious and spiritually based components, lending motivation, direction, foundation, and location for social service provision. When approaching the issue of spiritual Spiritual Development 147 development and the impact of this on an individual, family, group, community or organization, it is crucial to define the terms that create the backbone for this important discussion. Sue Spencer (1961) was one of the first to attempt to define religion and spirituality from the perspective of a social worker. She identified three major hurdles experienced by those desiringShow MoreRelatedSpiritual Formation1595 Words à |à 7 PagesSPIRITUAL FORMATION THROUGHOUT THE LIFESPAN BY SOMMER BARNES LIBERTY UNIVERSITY ONLINE Abstract In this research paper, I will try to illustrate my hypothesis of spiritual formation throughout the lifespan by using my interpretation of a collection of theories. The theories I will refer to include Piagetââ¬â¢s Cognitive Development Theory, Eriksonââ¬â¢s Psychosocial Theory, and Kohlbergââ¬â¢s Development of Moral Reasoning Theory. 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Authentic Leadership1769 Words à |à 8 Pagesauthentic leader are molded by individual beliefs developed through education, self-analysis, consultation with others, and a lifespan of experience. In a healthcare setting, Authentic Leadership may have the potential to develop healthier organizations. A review was conducted on the available literature in order to understand how Authentic Leadership is defined across boundaries, the effects it has on teamwork in a health setting, and the benefits it has on patient care interactions. NumerousRead MoreOverview of Canadian Aboriginal Women Trauma Caused by Colonialism3088 Words à |à 13 Pagesinability of a person to self-heal (Frideres, 2011). Trauma in Aboriginal people started happening over 500 years ago. This trauma is a result of cumulative emotional and psychological wounding resulting from massive group tragedies that have carried across generations (Wesley-Esquimaux Smolewski, 2004). 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Other major events such as Noahââ¬â¢s flood occurred along the lifespan of the earth, accounting for the distribution of fossils and the formation of the earthââ¬â¢s layers. St. Augustine of Hippo (who was raised a Christian and later became a member of the Manicheans) believed that the Old Testament was nonsense. He ââ¬Å"believed therefore that organic formsRead MoreExplain the psychological basis for well-being;include the theories that support your findings.3575 Words à |à 15 Pageswellbeing contained within health and social care standards:- ââ¬Å"a subjective stage of being content and healthyâ⬠. Psychologists generally agree that wellbeing is multi-faceted and made up of a number of components including Social, Emotional, Cultural, Spiritual, Psychological, Physical, and Environmental. The value of the selected Psychological theories is that they bring a conceptual framework for understanding human development and personal growth from both Social and needsbased perspective. They provide
Wednesday, December 18, 2019
Analysis Of Capitalism And Freedom By Milton Friedman
First, letââ¬â¢s begin by analyzing the arguments put forwards for a market system by poster boy for modern laissez-faire capitalism, Milton Friedman. His arguably most famous text Capitalism and Freedom puts rests the argument for free market capitalism upon three pillars of thought that Friedman believes to be self evident: privately operated markets are naturally occurring, significantly more efficient than a centrally planned economy because of the limited information available to individual actors, and morally justified as an expression of the rights to self-determination and political freedom. As defined by Friedman, ââ¬Å"Political freedom means the absence of coercion of a man by his fellow men. The fundamental threat to freedom is theâ⬠¦show more contentâ⬠¦Rather, the problems come with his third assertion, that markets are inherently liberating and that they are the antidote to coercion. If Friedman genuinely thought that market societies prevent coercion, perh aps he should have looked into who paid for the founding of the University of Chicago. That would be a certain John D. Rockefeller, the richest American of all time and a ruthless subjugator of his laborers. In its heyday, Rockefellers Standard Oil could give any authoritarian dictatorship a run for its money when it came to the coercion of labor and the tamping down on the rights of individuals to self-determination. Friedman fails to recognize the threat of market entities that can be just as tyrannical and corrosive as overzealous governments. In Friedmanââ¬â¢s view, monopolies are solely the result of government intervention in the economy. Operating under the false assumption that monopolies will always fall apart unassisted because of competition, Friedman blames their existence on outside factors and not the natural desire of capitalists to exploit. Following his circular logic, because private tyranny of a monopoly only exists because of government meddling, whatever suf fering the workers face at the hands of their capitalist oppressors counts as political oppression. The other major failureShow MoreRelatedMilton Friedman and His Contribution For The Economic Field Essay1218 Words à |à 5 Pagesproductive uses. The minimal government advocacy of an ââ¬Ëââ¬â¢unregulated free marketââ¬â¢Ã¢â¬â¢ is founded on an ââ¬Ëââ¬â¢assumption about individuals being rational, self-interested and methodical in the pursuit of their goals. Adam Smith was not an advocate of pure capitalism. Adam Smith allowed for many exceptions to a strictly free-market economy. The classical liberals advocated policies to increase liberty and prosperity. They sought to empower the commercial class politically. They abolish royal charters, monopoliesRead More Milton Friedman Essay2505 Words à |à 11 PagesMilton Friedman Milton Friedman has been credited with many different achievements, including being one of the most effective advocates of economic freedoms and free enterprise, being the greatest economist to ever walk the face of the earth, and proving every single word that Lord Maynard Keynes ever said to be wrong. Why these may or may not all be true, it is obvious that Friedman was a brilliant man of many accomplishments. Milton Friedman was born on July 15th, 1912 in New York CityRead MoreThe Contrasting Views of Milton Friedman and Ralph Nader on Corporate Social Responsibility2452 Words à |à 10 Pagesresponsibilities. Conservative economists, such as Milton Friedman, claim that business is most responsible when it makes profit efficiently, not when it misapplies its energy on social projects, where as in contrast, consumer activists, such as Ralph Nader, spell out responsibilities that include corporate contribution to the enhancement to the social well being. In this paper, I will be discussing the fundamental idea behind the views of Milton Friedman and Ralph Nader towards Corporate SocialRead MoreCapitalism and Freedom Term Paper2518 Words à |à 11 PagesTerm Paper Capitalism and Freedom, written by Milton Friedman, seems to focus significantly on the connections between the economics and politics, and the effect that those have in various aspects of society. This relationship was referred to throughout the book, and the topics Friedman discusses ranged between governmental control of money, to foreign policy and trade and the effect that has on our economy. Through the course of the book, Friedman constantly refers to his ââ¬Å"classical liberalâ⬠viewRead MoreA Reflection On Government And Its Role On Markets And The Economy986 Words à |à 4 Pagesregards to the free market and individual stakeholders. The authors detail the different economic theories, including Keynesian and Marxian, and how these theories relate to the overall political economy. Several themes that are expressed include capitalism and socialism, demand, regulation, productivity, property rights, and monopolies, among others. The central theme is the emergence of a ââ¬Å"new political economy,â⬠which is a hybrid of a political economy and economics (Gamble, 1995, p. 518; CaporasoRead MoreCsr(References)1138 Words à |à 5 Pagesincludes some of the most developed and some of the least developed economies in the world. This book outlines the growing social issues due to the discrimination and unethical approach of Western companies approaches. This source gives a detailed analysis of Asia and the conflict of its stakeholders. Most people are aware that Asia is a suitable area for expanding a business and for decreasing cost. According to Joell Brohier-Meuter, however, Asian countries launched such societal policies as GreenRead MoreAnalysis Of The Book 23 Things They Don t Tell You About Capitalism ``1638 Words à |à 7 PagesYou About Capitalism, Korean economist, Ha-Joon Chang, assaults economic orthodoxy and questions many theories and empirical facts that we take for granted. Written shortly after the ââ¬Ëcredit crunchââ¬â¢ of 2008, Chang argues that this economic crisis was created by the free-market ideology which has been dominant since the 1980s and attempts to remove our rose-tinted glasses that neo-liberal ideologies like [us] to wear every day (Chang, 2011, p xiv) unveiling the ââ¬Ëtruthââ¬â¢ about capitalism that free-marketerââ¬â¢sRead MoreThe Contribution Of Karl Marx Essay1337 Words à |à 6 Pagestheory in which class struggle is a central element in the analysis of social change in Western societies.â⬠Marxism is ultimately the opposite to capitalism. The observation that in order for everyone to survive, humans have to produce food and other material objects is where Marxist theory ultimately began. Capitalism is a social system that is practiced in almost every country in the world, with the exception of China and North Korea. Capitalism is the production and distribution of goods. These goodsRead MoreFriedman vs Freeman1925 Words à |à 8 PagesThis paper will have a de tailed discussion on the shareholder theory of Milton Friedman and the stakeholder theory of Edward Freeman. Friedman argued that ââ¬Å"neo-classical economic theory suggests that the purpose of the organisations is to make profits in their accountability to themselves and their shareholders and that only by doing so can business contribute to wealth for itself and society at largeâ⬠. On the other hand, the theory of stakeholder suggests that the managers of an organisation doRead MoreCommon Wealth Address ( 1932 )1958 Words à |à 8 Pageswith many of the solutions that were put into place. 11. Milton Friedmanââ¬â¢s discussion of Capitalism shows that pure capitalism does not work, but he believes and shows how with modifications capitalism as an economic model can work. I believe this is possible. Friedman shows how absolute freedom is impossible and while it would be ideal that everyone agrees that cannot happen people s freedoms do not always match and while capitalism of winners and losers does not mean people are having either
Tuesday, December 10, 2019
Influence of Social Media Marketing on Consumer Procurement
Question: Discuss about the Influence of Social Media Marketing on Consumer's Procurement actions with special reference to Amozon. Answer: Introduction In this episode, the investigator refers to the induced set of ideas to accomplish the assessment in the applicable method constructed on the developed material and facts from the supplementary bases. The investigator then scrutinizes the endorsed identifications to necessitate a wide-ranging appraisal of the literary review. This part enables to understand the tangible awareness and prominence of Social Media presentation and the impact of the design of the marketing to amaze the consumers. The impression of the common forms of media on the buyers behavior stays as the center of the all-inclusive research foundation. It designates an assertive and thorough examination of the topic engaged as research studies (Christian, 2011). The consequence and positive influences of the marketing procedures through the arrangements of Societal Media subsidize the assurance of acquiring accurate understanding and perception of the evidence for the researcher to perform the studies. Perception and appreciative views The impression of the common media remains a precise concept as regards the dynamic and substantial contrivance for the actions of marketing. As per the conceptual views of Boulding et al. (2010), it exists as an exact and wide-ranging outline of constructing spectacular influence of the appropriate approaches of promoting the harvests plus services of the Establishments. The Socialized structures of Media stands mainly on the presentation of the information with value based technology that motivate the publics to craft, share, or observe as well as transfer the data and evidence as regards varied categories of events, designs, purposes and interpretations on convinced focuses that simplify the method of interaction. Rendering to the theory of Healey (2011), there are depictions of images, portrayals, announcements of lucrative offers, declaration of specialized occasions and illustrations of proceedings and catchwords and expressions convoyed by simulation of visual aid etc. to broa dcast the drive and assertiveness of the publics of innumerable business assemblies and innovativeness. According to Chopra and Gajjala, (2012), Social media positions unreservedly on the level of skills of awareness and compliance for internet access of multifarious practices comprising methodological fundamentals and codes that devises a compacted dais of broadcasting transparency. It deals with divergent approaches of groundwork in addition to building of communication guidelines and point of view interpreting the physical statistics. The media accords the dissimilar groupings of publics existing in quite a lot of expanses of the domain to form affirmative and operative systems of relationship between discreet organizations, populations and entities (Helkkula and Kelleher, 2010). The clients of a firm achieve prodigious assistance from the common media because it underlines on the countless characteristics of the consumers procurement valuations. The regulars understand the design of the merchandises created by the comprehensive unit through the eclectic submission of the apparatuse s of shared media. The media stand for the consequence of advertising phenomena of the status of the syndicate to preserve the probable shoppers. Nevertheless, Berger (2012) opines that it stays correspondingly as the beneficial system of producing innovative customs to enhance the materialization of tangible perseverance of targets built on the responsive connection. The social means of communication bestowing to the connoisseurs of prominent establishments participates in quite exceptional possessions of generating distinct configurations of the viewpoint of the managerial ends to craft mixed controls on the consumers and draw them toward the presentations of the Firm (Iqani, 2012).. It empowers the individuals to create network links in applicable forms of interface to flash the brand of ceaseless effects on the notifications of the individuals. It grasps the ethics of culture and sophistication that foresees the unobjectionable frame of mind and judgments of the societies concomitant with the inventiveness and the populace where it blowouts the professional accomplishments. Significance of Social Media Chain in the method of marketing in addition to the benefits Downing (2011) opined that the collective patterns of broadcasting have materialized owing to the different routes of engaging paraphernalia of the searches of the diverse Concerns which build magnificent guidelines to mature the occupational norms. The optimizations of searching apparatus and marketing implements are moderately active and function with the perseverance of the efforts of varied entities who are indulged in the schedules of constructive outlooks to satisfy the intentions. The progression of clarifying the websites fashions the cognizance between the patrons and the substances are certainly distributed among the shared forms of broadcasting and the working populations or the clusters over the manipulators and visitors of the sites across the browsing locations (Szczepaniak, 2013). The corporation desires to systematize the relations and pool the objectives of public media promoting gears with the collective sites comparable to demonstrations of marketing options in the Facebook and linked in plus Twitter, or YouTube and other forms of publicizing platforms. The public and the schmoosing diplomacies are plainly substantial in beginning the procedures of acclimatizing the collective means of optimizations as shares of their synchronous marketing dogmas and enactment. The trials and undertakings of marketing assignments are chanced with confident location of objectives and promoting posts (Fisher, 2014). The advancement of the attractiveness of the shared announcements in addition to the amplified quintessence of the trappings of public relations and itemized networks comprising the societal webs, bookmarking the locations of collective diligence, personalized exploration and direction-finding tools from end to end of the spots, classification, relocation of vide os, dependable constituents and tagging of images and texts placed within the blogs in addition to Facebook, twitter, linked in etc. create a marvelous effect. As appraised by the scholars of academic circles, Rosengren et al. (2013) emphasized that the transport networks of exchange of messages are rationally supervised and conserved at consistent recesses of location denoting stretch of time as executed by the readiness to report to the institutes and bring up-to-date statistics to the societies. It expedites to handpick their espousals and predilections of specifics of merchandises. The application sequencers, with the power on regulars, the discussions, effusive structures of the stuffs and facilities delivered are all centralized shares of the Shared Media Phase. The extent of the present-day routine of the Syndicates marketing scheme laterally with the controlling procedures of endeavors that records the dealings of the drive of marketing devices links the benchmarks of invention of items prepared to formulate the provisional dais. The trades represent the uniqueness of the accessible business in addition to the treasured properties for the institute that focus on the profuse application of the innumerable possessions to anticipate the professional circumstances (Bian, and Moutinho, 2011). They are styled as the backings of the corporate sector without which the considering graphical explanations, the objectives, purposes, innovativeness and the engagements of the interpretations of the well-grounded infrastructure, the collaboration of the support system as well as the accessible personnel of interaction attained over and done with the common loops of media manipulation are executed and betrothed to assure the ends of commercial success (Sc ott and Jacka, 2011). There are diverse kinds of superiorities that express the rapport and acquaintances with the traders of networking platform and the operators of the set of websites in addition to the added benchmarks of the shared socializing avenues. According to Siddiqui et al. (2010), it is an unremitting effort of the design of accepted wisdom that document through the outlets of the means of societal media. It benefits in establishing the link to fill up the fissure of the interaction in the midst of the community and the professional cluster of industries. The individuals are interrelated from end to end with the bond of pooled resources of interactive messages that affords the web of the links and comprise the publics who ensure mutual concern. The origination and appearance of internet in addition to announcement plans of promotion of products and the utilities through mobile facilities and speedy mails or posts heading for conveniences of electronic message and assessments issued across the web facilities streak the interpretation of the patrons and the additional publics who subsidize the collective practices of socializing On the contrary, Humphreys (2013) suggested that the shared sorts of presentation are a significan t wonder that climaxes the understandings of the society suitable for the demands of the communal setup as well as the facts of communication with diverse clutches of the societies. The accessible sites of the assorted categories of collective interactions comfort to craft profiles and deliver the indispensable data to organize for the specifics of the innovativeness and the midpoints of the constructing divisions to aid the gathering measures of the entities. The broadcasting conveniences and the publications also aid the norms of mobilizations of self-actualization of the transmission maneuvers to declare the minutiae of the merchandises and amenities in consort with the systems of announcement of amenities and answers delivered with diverse target and concentration of credibility of the evidences of the all-inclusive progression of design and dissemination of the goods (McCurdy, 2012). The rudimentary planning behind schedule of the commercial clarifications is validated by the experimentalists of Collective resources. Scott and Jacka (2011) hypothesize the customs of broadcasting patterns to smoothly convey the emotional state of the regulars on top of the occupational societies which undoubtedly create the supervisory drives of rightness of the factual ways and means of persuasive views. The involvement and overview of the goods serve the response of the possessions and the treatment of the clients who are primarily concerned to recognize the presence of the behavioral practices of staging tendencies. The message of the stuffs essentially serves the requirements of the regulars who target to accumulate evidence for unraveling their persistence of obtaining the artifact. The communication scheme falls beneath the dealings of commercial trailer that contributes a pulsating and excellent fashion of reproducing the existent objectives of the administrative realizations and the preservative of the essential set of importance that develops the swiftness of consideration of the promoting approaches (Szczepaniak, 2013). As per the views of Priporas and Vrontis (2014), quite a few establishments do not require reassuring the publics in the modern creation of the route of marketing performance. The determined societies need to engage pleasant systems that pact with several type of announcements to form its operational strategy as well as fabrication points to extent the several loftiness of the viewers. The benevolent types of the commercial ads and the erection of the stage and the communal means of publication are specifically imperative that validate the communications with the municipal setup with genuine life clarifications. Theoretical Ideologies of social media besides behaviour In accordance to the ideology of Szczepaniak (2013), the Social Perceptive model portrays the revelations of the inspiration of the media on the entities boldness and concerts. Nevertheless, there remains an unremitting need of adjudicating the past settings and locations that perform a leading character in launching the link of the transport network with the person who contributes in unswerving result upon the engagements. Bestowing to the outlooks of Tseng et al. (2014), it affords an enlightenment factor for the experimental circumstances of knowledge and open countenance of the proficiencies of the social responses. The social avenues influence upon the activities of the populaces functions as an incredible contrivance of discovering the tangible goals of the societies approving to the established individualities of the settings. Conferring to the doctrines of the concept, the unambiguous person effort to hang on other characters morals or comportment, the individuals studies from the opinion and this possibly will be invigorated or dejected on the source of the situation of facts. The concept also agrees with the implementation of observational consideration of the backdrops of deliberation, veil of secrecy, mechanical and motivational developments that establishes the prototype of communicative instructions (McCurdy, 2012). The responsiveness manages the information that delimit the interaction of the publics, every so often through the assortment conditions and the feedback of the supplementary ones behavioral configurations and approaches with the traditions of countenance of visions on feted goals. The preservation of established aims sets the platform for the accumulation and extension of the remembrance of the publics who are clever to evoke the realities from the recollection. This manifestation assesses the influences of the retention authority of the individuals who might dredge up the dealings perceived through their aptitudes (Werbin, 2011). The motivational manner adjusts the causal events that determine the inner self of enthusiasm to pact with promising paraphernalia to get absorbed with the actions of the conducts. The repulsive engagements are the upshot of the de-motivated impertinence that highpoints the non-promotional measures of the frequencies of the collective flow that cannot enri ch the marketing of the consequence of the desirability of the public powers. There exists an occasion to interpret the favoritisms and appointments of the media to opine for the accessible assertiveness and communicative forms etc. to intransigently begin the emotional state of the measures and realistic details (Yin et al. 2014). Figure: Social Perceptive model (Source: McCurdy, 2012, pp-250) However, the Social manifestation concept sponsors the perspicacity of the diffusion of ideas that is anticipated differently consistent with the incongruities of the contemporaneous state of affairs and infirmities of the societies. The organization of the communicating types of media transparency is momentously treasurable by the suggestion of concepts that are trustworthy through the societal exhibition of the enlargement as to the equipment of communication and the handling of evidence grounded on the common circumstances. Rendering to the real-world position of the principle, Iqani (2012) delineated that the corresponding shapes of the amassed comportment are projected to foster and settle into full-sized annotations of others deeds with the values of the vociferous complement and the solutions of the publics who are allied with the conditions and the surroundings. The theory of media productivity is exclusively created on the realities of the supposition that exposes the feeling of the resolution of the announcement reliant on the commitment to employ the inarticulacy and weaken the insecurity features. It defines that at hand are selected means of publication of concepts and ideologies that exercise piercing and unfathomable prompting effects to reduce the severe influence of the broadcasting with the plumpness of the matter. Some categories of infrastructures are somewhat active in fashioning the persuasive forms of promoting the events with the thought-provoking encouragements to announce the message and exchange services (Social Response, 2015). The communications that exist as less extensive do not involve the diffusion of evidence through the productivity of the broadcasting pellucidity In fact, the lean dissemination can be relatively operative that are determined by added systems of communication advancements to exhibit the visions (Fi sher, 2014).. Figure: Productivity of Communications (Source: Persson, 2013, pp- 865) Consumers clarification According to Yom-Tov et al. (2013), the shared channels of communication are identically substantial in shaping the schemes of interactive messages that forms the spring of discussion to offer the stabilities of development of feelings, judgments, emotional state, esteem and incredible stuffs to yield the feedbacks and observations to underpin the outcome of selling plans. The consumers acquire ample scope of reconnoitering the values and the brand of merchandises, amenities to the executives of the Firm, and boost the posts of interface from side to side across the social forms of broadcasting. On the other hand, Larsen (2011) portrays that the inventiveness comes to be the chance to measure the delivery of the stuffs plus their expertise of creative competences which may be encouraged to exaggerate the productivity of the fabrication of products The optimal specifications of the objects and the rise of the manufacturing abilities are actually dynamic to justify the preferred intent ions of the originality as well as this agrees to the commitment of the regulars. However, Chopra and Gajjala (2012) stated that the terrestrial and physical complications are exceeded by the mediation of the fiscal concerns and networks with the community The societal interacting devices ought to correspondingly governing in construing the principles of the philosophy of the institute and the promoting standards of the specific marketing capacities that secures the general public to assess the height of performing programs. (Source: Created by author) Conclusion The properties of communication are in control for the recognition and repute is straightforwardly succeeded through the small screen frequencies and the transistor grid to build beyond belief outcomes within the knowledge of the individuals. The electronic forms of broadcasting are an applicable formula of distributing valid classification of dealings to please the upward desires and resolve the complications of public services. The Companies need to assess the public limitations and the consumer manners, activities and attitudes to pursue the achievement of the required product that associates the outline of commitment and the economic situation. The procuring actions are moreover a momentous idea to appreciate the acknowledgment that turn on the aspects of the charge and constituents for acclimatization References Berger, A. (2012). Media analysis techniques. Thousand Oaks, Calif.: SAGE. Bian, X. and Moutinho, L. (2011) Consumer Behavior, Branding and Counterfeiting. 4th ed. New York: Business Expert Press. Boulding, W., Staelin, R., Ehret, M. and Johnston, W. J. (2010). A customer relationship management roadmap: what is known, potential pitfalls, and where to go. Journal of Marketing, 69(4), pp. 155166 Chopra, R. and Gajjala, R. (2012). Global Media, Culture, and Identity. Hoboken: Taylor and Francis Christian, E. (2011). Rock brands. Lanham [Md.]: Lexington Books. Downing, J. (2011). Encyclopedia of social movement media. Thousand Oaks, Calif.: SAGE Publications Fisher, E. (2014). 'You Media': audiencing as marketing in social media. Media, Culture Society. Harter, J. K., Schmidt, F. L., and Hayes, T. L. (2010). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87, pp. 268279. Hayes, J. and Dredge, F. (2010) Marketing andCustomer Behaviour. 3rd ed. London: Harvester Wheatsheaf. 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Rosengren, S., Dahleà n, M. and Okazaki, S. (2013). Advances in advertising research. Wiesbaden: Springer Gabler Scott, P. and Jacka, J. (2011). Auditing social media. Hoboken, N.J.: Wiley Siddiqui, N., O'Malley, A. and McCall, J. C. (2010). Retailer and consumer perceptions of online fashion retailers: Web design issues. Journal of Fashion Marketing Management, 7(4), pp. 345-355. Social Response, (2015). Social Response - Social Media Marketing Web-design Services. [online] Available at: https://www.social-response.co.uk/ [Accessed 5 Jan. 2015]. Szczepaniak, R. (2013). Media Convergence - Approaches and Experiences. Frankfurt: Peter Lang GmbH, Internationaler Verlag der Wissenschaften Tseng, Fan Chen, and Ching I Teng. 'Assessing Customer-Capturing Strategies Considering Network Effects And Multiple Adoption'. International Journal of Internet Marketing and Advertising 8.3 (2014): pp 208. Venkataraman, Ganesh. 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