Questions On Online Shopping Development - 1748 Words

Oliver in 1997 had defined satisfaction that is the customer reports to judge a product or service, provide a â€Å"pleasurable level of consumption-related fulfillment†. Customer satisfaction should be measured for influence customer buying and repurchases. In last decades, online shopping speedily develops and deeply impacts traditional shopping. Customers and retailers are allowed to run business without limitation of geography and temporal barriers around world. By the advantages of Internet, lower prices will be provided in online markets while improve social welfare (Bapna et al. 2008), more selected product , and higher efficiency than traditional markets (Ghose et al. 2006). With online shopping development, online customer satisfaction will be more considered than before. There are 7 most important factors during 3 buying process will influence customer satisfaction. Before buying process, website quality and product information and retailer information will influence customer satisfaction and buying activity. Payment security and pricing are other most important factors during buying activity will affect customer satisfaction. After that, delivering and customer service will be last two factors affecting customer satisfaction. In this essay, each factor will be discuss and explain influence for customer satisfaction. Before buying process, website quality and product information and retailer information will influence customer satisfaction. A good website design willShow MoreRelatedA Report On Online Shopping1197 Words   |  5 Pagescomfortable than conventional shopping which usually attributed with anxious, crowded, traffic jam, limited time, parking space and etc. (BBC, 2014). Apart from this, most of network commodities’ price is cheaper than the same product in store. Hence, online shopping is becoming one of the most popular shopping styles. However, there are more and more complaints about shopping sites today, which became one of the biggest bottlenecks restricting the development of online shopping markets. Due to the factRead MoreElectronic Commerce ( Ec )1031 Words   |  5 Pagesway to their customer to purchase products online. Online buying is the process of selling and buying goods or services by using computer via internet. Since the development of www (World Wide Web), vendors have looked for a way to sell their goods and products to people who like to spend time on the internet. Shoppers can visit web stores from their houses and shop while they are sitting in front of their computer or laptop. Internet and online shopping has the ability to provide a lot of typesRead MoreThe Advantages and Risks of Online Shopping Essay1041 Words   |  5 Pages With the rapid development of computer and internet, online commerce become quite common and plays an important role in the modern world. The online business has booming development in these few years. US online retail sales raised an average of 11% in the first three months of 2009 (â€Å"US Online Sales Up,† 2009). The growth of online sales may due to the growing number of consumers who shop online. In the case of Asia, survey reported 77.6% of Inte rnet users have online shopping experiences in 2003Read MoreEssay on E-Shopping837 Words   |  4 Pages E-Shopping Online shopping has impacted the economic, political and cultural development of the financial markets and the economy. Many consumers have been using the World Wide Web in order to purchase items. The computer technology has allowed consumers to use the internet to their convenience to shop. Online shopping has impacted the United States economy greatly. The impacts of online shopping have been advantageous as well as disadvantageous. The beneficial impacts of online shopping areRead MoreAn Investigation Of Online Shopping1621 Words   |  7 PagesIntroduction: An investigation of online shopping and how does it influence NTIC students’ daily life. Observations have shown that there has been a rapid development in an economic world. We have witnessed a tremendous change about shopping online. According to UCLA Center for Communication Policy (2001), online shopping has been regarded as the third most prevalent activity on the Internet, only followed by e-mail and website usage. It plays an important role, not only in retail stores, but alsoRead MoreOnline Shopping : Developing Countries1017 Words   |  5 Pagestransformed how retailers and buyers meet at the market place through physical and online purchases, distribution of products and services(Bashir, 2013). Although deemed to be a familiar channel for success and growth in developed countries, online shopping is still considered an innovation in developing countries like Tanzania (Mlelwa, 2015; Zaied, 2012) According to Katawetawaraks Wang(2011) online shopping has facilitated the presence of many foreign companies looking to boost their brandRead MoreOnline Shopping Vs. Store Shopping1489 Words   |  6 PagesOnline shopping vs in-store shopping Thesis: Online shopping is better than in-store one and will have more customers in the future. Since the internet came out and developed, online shopping has become important parts of many people. With the rapid development of the Internet in the world, more and more people began to start online shopping due to its convenience, time-saving and benefits. For the definition, Online shopping is an act of purchasing items or services on the Internet and has grownRead MoreOnline Shopping Is Important Parts Of Many People1468 Words   |  6 Pagesinternet came out and developed, online shopping has become important parts of many people. With the rapid development of the Internet in the world, more and more people began to start online shopping due to its convenience, time-saving and benefits. For the definition, Online shopping is an act of purchasing items or services on the Internet and has grown in popularity over years. Narrowly speaking, it can be understood as searching online information and having online deals. But broadly speaking, ifRead MoreOnline vs. Offline Marketin g Problem: Borders Bankruptcy Case707 Words   |  3 PagesBorders announced that it was filing for bankruptcy, the case became a high profile example of the online versus offline marketing problem. Borders faced intense competition both offline (from Barnes Noble) and online (from Amazon). It had failed to establish an online presence, and its offline business was not strong enough to sustain the company. Indeed, from 2001 to 2008 Borders had outsourced its online sales to Amazon, effectively handing many customers to its competitor (Lowrey, 2011). There wasRead MoreAn Outline for a Research on Oline Shopping Essay566 Words   |  3 Pagesstatement is that the area of online shopping needs to be thoroughly investigated from the perspective of trust of online sellers and consumer trust in online shopping. Rationale is that online shopping can be researched from many aspects one of which is consumer trust that is caused by multiple categories of trust. This research focuses on the most important category â€Å"the trust of online sellers† and its factors. 1.2. Research Questions †¢ What are the factors of trust of online sellers that influence